Write content to help a defined audience complete a real task. Use sources for factual claims, explain what is original, and have the appropriate person review it. Clear writing and accurate information are worthwhile without a promise that an AI answer will cite the page.
Before writing: define the job
- Name the reader and the decision or task the page should help with.
- Check whether an existing page already serves that purpose.
- Choose the primary page and plan supporting links.
- List the evidence and expertise needed before drafting.
- Assign a responsible reviewer and any specialist approval.
During writing: make the information usable
State the main point early and build the explanation in a logical order. Use headings to describe the sections, with lists or tables where comparison is easier to scan. Write examples that illustrate the decision without inventing client outcomes. Explain specialist terms when your audience needs them.
For a charity website brief, a useful table could separate build costs, donation-platform charges and ongoing care. For a healthcare page, a clear section might explain where consultations happen and how to request an appointment. The content choice follows the reader’s need rather than an assumed extraction formula.
Before publishing: check each claim
| Claim type | Review needed |
|---|---|
| A project result | Baseline, period, source data and permission. |
| A credential | Authoritative register and current details. |
| A price | Current price list, inclusions and recurring costs. |
| A platform feature | Current primary documentation. |
| An opinion or recommendation | Clear reasoning and any relevant limits. |
Check the whole journey
Read the page aloud, test its links and inspect the mobile layout. Headings and buttons should make sense without surrounding context. Confirm that the next step works, that images have useful alternative text and that required form fields are clearly labelled. These checks catch problems that a schema validator cannot.
After publishing: keep a useful record
Keep the original publication date and use a modified date for substantive changes. Record what changed and why. Review search demand and enquiries before deciding whether to expand, merge or retire a page. Do not publish minor variations of the same article solely to cover more wording combinations.